Free Sample IT Support Contract Templates

To help you grow your business, we've created a fairly simple yet reliable IT support contract template in Word and PDF versions so you can use it over and over.

What's in this model?

• The scope of services

• Response and resolution time

• Payment terms

What is an IT support contract?

A computer support contract is a legal document between two parties in which one party will provide paid computer services to the other party. You need a contract for an IT helpdesk service because you will be hiring an external service provider to get better results for your business growth without any incident.

What is computer support?

Computer support is a service provided by a company or an individual to solve problems with computers and devices such as printers, modems, tablets, etc. Computer support is usually offered free with a paid technical support subscription. This company may be a supplier of a full range of applications and tools for processing information or it may provide only computer support services.

What are the types of IT support contracts?

There are several types of contracts, including conditional computer support services, on-demand computer support services, and periodic computer support contracts. Conditional support service is generally associated with emergency situations. In this case, the customer must pay a lump sum for the right to call his service provider. The on-demand support service is mostly used by users who do not need regular services. In this case, the client pays a variable price depending on the working time of the consultant. The Periodic Support contract is used by customers who need ongoing, ongoing support.

What is the purpose of using an IT support contract?

The IT support contract describes the services offered by an IT company to another person or company. The IT company provides support to the customer according to the terms and conditions mentioned in the IT contract. Both parties agree to the terms and sign the contract to avoid any future disputes.

What are the response and resolution deadlines in an IT support contract?

Response time is the time it takes for the support company to respond to your call or email, where you notify them of the problem and request a solution. While resolution time is the time taken by the IT support company to resolve the issue without wasting any time.

Important Terms

What should an IT support contract contain?

You should include the following details in your IT support contract:

• The services you hire externally.

• Include response and problem resolution time.

• Talk about the levels of support (tiers) you will provide to resolve the issue.

• Include activity details of what needs to be done.

• Add payment details, including time, date, method, and amount to be paid.

• Add details of services that have been cancelled.

• Mention additional costs if applicable.

• Also add the work schedule.

• Include the number of action work hours.

• Add termination clause.

• Include the signature section for both parts of the contract.