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For business service companies
Improve customer knowledge and retain existing customers
Business service companies, such as cleaning, security, logistics, hospitality or recruitment companies, operate in a variety of fields. These companies all share the same need to know and retain their customers.
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Customer relationship challenges for service companies
Due to the multiplicity of services offered, knowledge of the customer is regularly fragmented within business services companies. Each person only has a partial view of customers and prospects. Under these conditions, it is difficult to attract new customers, develop existing accounts and monitor customer satisfaction. Djaboo is strategic for companies in this sector of activity, because it allows them to improve their knowledge of customers and prospects, to gain in efficiency and to optimize customer satisfaction.
centralized and shared
Djaboo centralizes information about customers and prospects. Salespeople can thus benefit from a global vision of customers, whatever their profile. Djaboo also promotes collaboration between businesses and decompartmentalizes activities, making it possible to identify new business opportunities.
Respond to the specificities of each business
The multiplicity of offers represents a challenge for business services companies: they must be able to respond to the specificities of each company. The implementation of Djaboo allows them to adapt to all the professions covered by the company, which facilitates standardization.
Improve business performance
Djaboo allows you to conduct relevant and effective upselling and cross-selling campaigns. Sales reps can easily identify opportunities thanks to centralized information in Djaboo. The knowledge of the customer is enriched, which translates into an increase in commercial performance.
Ensure optimal monitoring of operations
Djaboo allows companies to track every customer and every contract. Renewal is anticipated and facilitated by monitoring satisfaction; the history of exchanges between the company and its customers and the results of satisfaction surveys conducted regularly are valuable for operators, who can act more quickly in the event of a problem.
Manage all commercial activity
With Djaboo, managers benefit from a consolidated vision of the indicators monitored by the different teams through personalized dashboards. Thus, they visualize at a glance the overall turnover, and the share linked to recurring contracts and new business.
