Customer support software.

Centralize your ticketing system.

Every company that wants to stand out must place the customer satisfaction at the heart of its strategy. Customer requests are multiplying via various channels: email, telephone, chat, social media. Without a ticketing system Even with a high-performing CRM system, these requests get lost, response times increase, and service quality decreases.

Un CRM ticket management software responds to this challenge by transforming each request into an opportunity to improve the customer experience.

The challenge is simple: to offer a responsive service that promotes Customer Loyalty while improving the productivity of your support teams. A high-performing ticket management tool also allows you to create a usable knowledge base to resolve recurring problems more quickly.

They trust us

Why choose Djaboo?

Free yourself from accounting constraints

Automate your invoices, expenses and bank reconciliations in just a few clicks, for smooth and effortless accounting.

Convert your prospects into customers faster

Centralize your sales actions, automate reminders and easily track your sales to boost your turnover.

Manage your business from a single interface

All your vital functions (Prospecting, sales, CRM, treasury, project, HR, ticket) combined in a single, clear, intuitive and connected space.

100% secure software

Enjoy fully secure, GDPR-certified software and a support team that is always available.

How does ticket management work in a CRM?

Multichannel centralization of requests

Your ticketing tool must manage customer requests from all communication channels. With Djaboo, every email received at your support address (type support@entreprise.com) is automatically converted into a ticket. Chat or phone exchanges can also be manually logged to ensure complete follow-up.

This efficient feature ensures your team never loses a request and handles every incident with the same attention. CRM system automatically associates the ticket with the corresponding record, giving access to the complete history of interactions with customers.

Intelligent workflow automation

Automation represents a major lever for optimizing your after sales serviceEffective ticket management software should be able to:

Automatically assign tickets to the right agents based on their expertise or availability. This feature ensures that each issue is handled by the most suitable employee, thus accelerating resolution.

Trigger alerts and reminders to ensure response times are met. Your tool monitors processing times and notifies the team when a case is at risk of exceeding quality commitments.

Offer personalized standard responses for recurring requests. This feature allows for quick responses while maintaining consistent communication that meets the needs of each contact.

Prioritization and classification of incidents

Not all customer problems are equally urgent. ticketing software Djaboo integrates a system of labels and priorities to manage tickets efficiently:

Visual badges allow for the immediate identification of critical requests requiring prompt attention. This enables your agents to prioritize tickets that significantly impact the customer experience.

The case type categories facilitate routing to the most appropriate department (technical, sales, billing). This internal organization improves the overall efficiency of customer service.

The status of each request changes automatically: new upon arrival, open after the first response from a colleague, and then closed upon full resolution. This visibility allows you to track progress and ensure that no request remains pending.

Performance analysis and integrated FAQ

To continuously improve your customer service, the CRM is equipped with dashboards featuring key performance indicators. Measure average response times, ticket volume per period, and first-contact resolution rate.

These analyses help to identify recurring problems and create a FAQ internal. Your agents gain in productivity and efficiency by having ready-made answers for frequent queries.

The CRM platform that integrates ticketing

Unlike other solutions that require complex configurations, Djaboo provides you with a CRM software where ticketing is connected from the start. This native CRM integration offers several advantages and is the best approach for SMEs:

Each support ticket is linked to the CRM record, allowing the agent to view purchase history, invoices, and previous requests. This comprehensive information database enables faster problem resolution and personalized responses.

Le ticketing system It shares the same data as the prospecting, invoicing, and project modules. This Ticketing vs. connected CRM approach proves more efficient because it avoids re-entry and ensures information consistency.

Advanced features for support teams

Djaboo's ticket management software offers tools designed to improve the performance of your service:

Automatic ticket creation Configure your dedicated email address in the IMAP settings. Each received message generates a new ticket or is added to an existing conversation thanks to the recognition of the identifier in the subject line.

Real-time dashboard Visualize the status of all cases (new, open, closed), resolution times, and the workload of each agent. These analyses help identify areas for improvement.

Internal responses and comments Collaborate with your team directly within the file. Internal notes remain invisible to the other party, while responses are sent to them by email.

Deadline management Define response and resolution time targets. The system automatically alerts you when a case is nearing its deadline.

Intuitive and customizable interface

Using a ticketing tool on a daily basis should be seamless. Djaboo offers a clean interface where every user can:

Filter tickets by label, type, date, or status to quickly find a request. The displayed columns are customizable to suit each agent's needs.

Display a ticket in a popup window so you can view and reply without leaving the list. This feature speeds up the processing of customer requests.

Export the data for in-depth analysis or integration with other web tools.

Integration with communication channels

A CRM for managing customer requests must adapt to your communication methods.

Incoming and outgoing emails with two-way synchronization. Each exchange is logged in the ticket and the customer record.

Phone and chat conversations are handled via manual ticket creation. Your agents can enter a call summary and the actions to be taken.

Eventually, social networks and instant messaging services could also feed into the ticketing system for a customer relationship management truly omnichannel.

Automate repetitive tasks

Automation is a key pillar for effectively using your CRM tool. Djaboo allows you to automate several key processes:

Automatic notifications inform the customer that their request has been processed and of each update. This transparency strengthens trust and reduces the need for follow-ups.

Scheduled reminders alert the team when a ticket requires attention. No incident goes unnoticed thanks to this monitoring system.

Response templates allow you to offer standardized solutions to common problems. Your agents save time while maintaining a quality of service homogeneous.

Ticketing and CRM: the advantage of native integration

The question of Ticketing vs. CRM often arises when choosing a tool. Should you opt for specialized ticketing software or prioritize a CRM with ticket management integrated?

With Djaboo, this dilemma is a thing of the past. The software natively integrates the ticketing module, eliminating synchronization issues between separate tools. Your customer data remains consistent and accessible throughout the platform.

Much more than just ticketing software

Le ticket management software Djaboo is part of a comprehensive business management platform. Beyond after-sales service, you benefit from: A prospecting and sales tracking module with a sales pipeline to convert your prospects into customers.

Integrated billing with quotes, invoices and online payments via Stripe, PayPal and GoCardless.

Collaborative project management with tasks, milestones and time tracking.

From an HR module for leave, expense reports and team management.

This all-in-one approach avoids the need for multiple subscriptions and complex integrations. Your data flows seamlessly between modules, providing a 360° view of each customer.

Our users say it best

Great app that I recommend 300%, intuitive and very functional. Being in...

Responsive and efficient technical support. Very satisfied with Djaboo's services. I recommend it.

Great product, perfectly suited to my Xembee structure. Currently installing it in another...

Very good customer service. Amazing response even on Sundays. The offers are top notch...

Djaboo is a complete all-in-one CRM! With a supplier portal, getting started with the tool...

I'm certainly a new user on Djaboo but the potential is simply enormous...

I highly recommend djaboo, it's perfect. Extremely fast support. Thank you to the djaboo.com team!

An essential tool for freelancers! Everything is simple and clear, with a team that ensures perfect follow-up...

Measurable performance and efficiency

Companies using Djaboo are seeing significant improvements in their customer service:

72% of users see a return on investment in less than 3 weeks thanks to the time saved on ticket management.

Automating repetitive tasks frees up time for agents who can focus on complex problems requiring real technical expertise.

Centralizing information reduces internal back-and-forth communication and speeds up incident resolution.

Manage ticket resolution times

Take advantage of advanced features like automated task creation, real-time resolution, and comprehensive dashboards to track your team's performance. You can also integrate our ticketing tool with other systems for seamless management and maximum automation.

With our ticketing software, you will be able to solve your customers' problems efficiently and quickly. Our problem resolution system allows you to respond to requests accurately, providing the information needed for a full resolution.

Customer support performance

Generate detailed and relevant reports to assess and improve the effectiveness of your customer service.

With our advanced ticketing software, you can manage and track all customer inquiries in one place. Centralize information, automate tasks, and respond to queries quickly and efficiently.

Don't let your customers slip away.
Stay in control with Djaboo!

Join the companies that have already chosen djaboo.com

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