Base de connaissances interne – Ce que c’est et comment le mettre en œuvre

Introduction

This might be a strange personality quirk, but I love systems and processes — I’ve created training documents, where there were previously none, for my replacement when I was leaving several jobs. You can imagine how excited I was to join a company like Djaboo that has an internal knowledge base where standardized systems and processes are kept. This was my actual reaction.

What is an internal knowledge base?

When your employees need to find information, collaborate with other teams, or are in training, an internal knowledge base can be extremely helpful. It is an internal help center where employees can get information quickly. With an internal knowledge base, you can store policies, handbooks, guidelines, and share information and findings cross-departmentally. Whether you’re sharing short or long form documents, an internal knowledge base acts as a Wikipedia for your company.

Internal knowledge base software

So, what’s the benefit of an internal knowledge base? It saves employees time, provides an efficient way to disperse information, promotes team collaboration, centralizes information, and assists with onboarding. Now that we’re up to date on what an internal knowledge base is, you might be wondering, “How can I implement this?” Below is a list of the top internal knowledge base software to use.

1. Iorad

When it comes to creating tutorials and developing training documents, Iorad is one of the best tools. Essentially, Iorad can help you create step-by-step knowledge base articles by recording your actions and auto generating the instructions. Additionally, if you’re using Djaboo Knowledge base, Iorad integrates directly with the tool.

2. SharePoint

SharePoint is a team collaboration software tool that will help you share and manage content, knowledge, and applications.

3. MediaWiki

MediaWiki is a free tool that allows you to create an internal knowledge base on your existing server.

4. Confluence

Confluence, by Atlassian, is a software where you can create an online team workspace.

5. Tettra

Tettra is an internal knowledge base and company wiki software.

6. Wikidot

Wikidot is a tool to build your wiki-based internal knowledge base.

7. Zendesk

With Zendesk’s software, you can create an internal knowledge base for your customer support team.