Thanks to the configuration of your after-sales service, you manage your Tickets with your customers directly from Djaboo!

For example, you sell services to your customers and your customers have other questions about your product or are experiencing technical problems. They will contact you by email or phone. You can manage customer requests by email directly on Djaboo and centralize all requests.

Configure your after-sales service #

See you in “Settings”→“Installation”→“Customer support".

Synchronize your emails with Djaboo #

You can configure an email address to create tickets automatically when you receive emails at that address. To activate it, please fill in the necessary information in Settings>Tickets>IMAP settings.

Please ensure that your IMAP access is enabled on your email and after authorization the IMAP status shows “Authorized”.

Note : The system will create tickets based on unread emails. After creating the ticket, the emails will be marked as read. To get the replies in the same tickets, the system will check the ticket ID in the subject of the email. If there is no ticket id in the subject, it will be considered a new ticket. You can configure the email subject from Settings > Email Templates.

Troubleshooting guidelines: If you are having trouble connecting with IMAP, please see these troubleshooting guidelines:Google

1. Enable access to less secure apps from the tab Google Account > Security.
2. Enable DisplayUnlockCaptcha from https://accounts.google.com/b/0/DisplayUnlockCaptcha

Define the types of your tickets. #

Record your own automatic replies #

Configure onboarding and Manage response templates #