Djaboo-Mailbox connection: How does it work?

Table of contents

Compose a new email with the compose button. Please note that you must select a mailbox from the drop-down list to compose a new email.

composer
  1. Obtain all customer/prospect contacts. You can also add any email address.
  2. Add CC, BCC and Subject of the email.
  3. Write an email.
  4. Insert a template.
  5. Add single/multiple attachment.
  6. Save as a draft to send later.
  7. Send the email.
Drop-down list of mailboxes #

You will get all accessible mailboxes as a drop-down list here.

mail boxes
List of emails #

Receive personalized emails from the tab menu.

email list
Multi-action #

Get multiple actions with your emails.

multiple action
Models #

Save predefined templates. You can mark any model as public. Thus, all accessible users could insert this into the content of emails.
Please note that once a template has been marked as public, you can no longer make it private.

models
Emails based on customers/prospects #

Get specific emails from customers/prospects in their detail view. Please note that you will only receive received emails (inbox) here.

customer-emails

Settings #

Mailbox settings #

You will get the mailbox settings in Settings > Plugins > Mailbox .

You can add as many mailboxes as you want. There are two different sections for mailboxes.

parameter
IMAP settings #

Configure your IMAP settings based on your provider information. Remember not to use the same email you use in Ticket IMAP.

parameter

Please ensure that your IMAP access is enabled on your email and after authorization the status shows “Authorized”.

Also make sure that the app Cron of RISE is enabled on your server. You can configure cron from Settings > Application Settings > Cron Job.

You will only receive unread emails, but keep in mind that the process may take a few minutes and, depending on your server resources, it may cause the web server to time out.

Troubleshooting guidelines: If you are having trouble connecting with IMAP, please see these troubleshooting guidelines:

Google messaging service

  1. Enable access to less secure apps from the tab Google Account > Security.
  2. Enable DisplayUnlockCaptcha from https://accounts.google.com/b/0/DisplayUnlockCaptcha
Other settings #

There are additional settings for each mailbox to achieve custom functionality.

other settings
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