Djaboo offers you the possibility to automatically close tickets that have been inactive for a certain period of time.

This option is in Settings->Configuration->Scheduled task->Tickets , you can enter the number of hours , promising must flow from the last reply to the ticket for the system to automatically close the ticket.

Keep in mind that the system will only automatically close tickets with the following statuses: Answered , Open et any other custom status that you add for tickets in Settings->Support->Ticket Statuses.

Once the ticket is closed automatically, the system will send an email to the customer informing them that their ticket is closed, you can access Configuration->Email Templates and edit email template with name Auto Close Ticket to format the content to fit for your needs, you can even disable this template if you don't want your customers to be notified when the ticket is automatically closed. You will need to have 

a properly configured Scheduled Task for this feature to work.

Disable self-closing tickets #

If you want to disable the auto-close ticket feature, go to  Settings->Configuration->Scheduled Task->Tickets and set auto close ticket after to 0