Manage all your customer requests from one place. Djaboo integrates a ticketing system directly into your CRM for smooth, fast, and traceable support management — without changing tools.
Tickets open — Feb. 2026
A good ticketing system does more than just record requests. It connects your support to your CRM, customer history, and teams to resolve each issue faster—with the right context.
Djaboo centralizes all your support requests in a single interface, connected to your entire business. No more juggling between Zendesk, your email, and your CRM.
Djaboo is the only platform that combines your CRM and support in a single tool. When a customer opens a ticket, your agent instantly sees: the customer's name, purchase history, current contracts, unpaid invoices, and all previous interactions.
This 360° view allows for faster, more precise, and personalized responses. No more customers having to explain everything again each time. No more agents responding without context. Manage your tickets with all the intelligence of your CRM behind it.
Djaboo gives your support agents powerful tools to handle requests faster and better. Smart queuing, predefined responses, duplicate detection, automatic escalation, real-time collaboration—everything is there to make your team more efficient without working more.
Managers have a real-time overview: workload per agent, overdue tickets, volumes by category, and response time trends. Make HR and process decisions based on real data.
Djaboo's support interface is designed to get your agents up and running in under an hour. A unified inbox view, advanced filters, priority sorting, and SLAs—everything is accessible in just a few clicks without extensive training.
Customize statuses, categories, priority levels, and workflows to suit your organization. Configure different views for each team: technical support, customer service, sales. Everyone sees what's relevant to them.
Your customers contact support via email, from your website, through a form, or from their... customer portalDjaboo collects all these requests in a unified inbox and automatically converts them into structured tickets.
Each channel is tracked separately: you know the ticket volume per source, the average response time per channel, and the most frequent issues. This data helps you optimize your support strategy and invest in the right channels.
80% of support tasks are repetitive. Djaboo automates them so your agents can focus on what requires real thought. Acknowledgments, assignments, follow-ups, automatic closures, escalations—everything can be triggered by simple, configurable rules.
Create your workflows in just a few clicks: if the ticket remains unanswered after 24 hours, escalate it to the next level of management. If the priority is urgent, notify the manager in real time. If the ticket has been resolved for 48 hours without customer feedback, close it automatically. These automations save hours every week.
With Djaboo, your support isn't siloed. When a ticket is resolved, the information is automatically updated in the customer's CRM record. When a salesperson opens an opportunity for a customer with recent unresolved tickets, they are alerted. Everything is connected.
This native integration between ticketing and CRM allows you to avoid problematic situations: following up with a customer who has an unresolved technical emergency, sending a sales offer to a dissatisfied customer, or losing a contract renewal due to poor support follow-up.
Djaboo isn't just a ticketing tool. It's a complete platform that connects your support to your CRM, invoicing, contracts, and projects. When a ticket is linked to a project, the project manager is notified. When a ticket results in a billable action, you can create an invoice line directly.
The result: an impeccable customer experience, aligned teams, and improved profitability. Your customers stay because they feel well supported. Your teams are more effective because they have the right context.
“Before Djaboo, customer requests arrived by email, phone, through our form… and some were simply forgotten. Now everything arrives in the same view, and our response rate within 4 hours has increased from 60% to 96%. Our customers have noticed.”
"The fact that the ticket is directly linked to the customer record is revolutionary. My team no longer wastes time searching for the history; everything is there. We reduced the average resolution time from 3 hours to less than 1 hour 30 minutes in just 2 months."
“Our CSAT score has increased from 72% to 94% since we started using Djaboo. Automation has allowed us to double our volume without hiring. And the CRM integration has saved us from several embarrassing situations with VIP clients.”
Djaboo gives you a complete view of your support performance. Track ticket volume, resolution times, reopening rates, and customer satisfaction in real time by agent, team, and time period. Make informed decisions about recruitment, training, and processes based on real data.
Resolution time is the number one KPI for customer support. Djaboo helps you reduce it through automatic prioritization, SLA visibility, and proactive alerts. Every agent knows at any time which ticket to prioritize to meet commitments.
Configure different SLAs for each customer type (Starter, Pro, Enterprise) and ticket category (technical, billing, usage). Djaboo automatically applies the correct deadlines and alerts your team before any delays.
Good support is one of the main reasons why a customer stays or leaves. Djaboo gives you the tools to measure, understand, and continuously improve your post-sales customer relationship. Every interaction is an opportunity to strengthen loyalty.
After each resolution, Djaboo automatically sends a short satisfaction survey (1 question, 5 seconds). The score is aggregated in your dashboard and compared to the previous period. Identify the most appreciated agents and the issues that generate the most dissatisfaction.
Join 6,000+ entrepreneurs who provide excellent customer support with Djaboo. 14-day free trial, no credit card required.
Djaboo integrates with your favorite tools to centralize all customer communication in one place.
Clear answers to your questions before you get started.
Join 6,000+ entrepreneurs who provide excellent customer support
thanks to Djaboo's native ticketing system.
