Le CRM telecoms and networks
which links lead, deployment and support
In telecoms and networks, it's not "just" about selling. It's about keeping the promise until the service is activated, and then continuing to respond quickly when things change. Djaboo centralizes your contacts, exchanges, quotes, projects, and tickets, so that every case moves forward without relying on someone's memory.
For fiber installers, network integrators, MSPs, managed service providers, local operators, field IT services companies, office automation/VoIP, and all teams that juggle incoming requests, interventions, acceptance testing and maintenance.
A single place to track your customers.
your network folders and your execution
If you work in telecoms and networks, you know the drill: a lead arrives by email, a quote is sent too late, technical information gets lost, the field team lacks context, and then support receives a "it's no longer working" message with no history. With a telecoms and networks CRM, the goal isn't to add another layer of processes. The goal is simple: to know who the customer is, what was promised, who's doing what, and where the case stands.
Djaboo is an all-in-one platform: you centralize customer relations, sales (pipeline, quotes), projects (tasks, tracking), time spent, and support. Everything is connected. You don't have to piece things together with every call, or "re-ask for information."
A real client file
for telecoms and networks
In real life, a "network" customer isn't just a name and a number. It often involves multiple sites, several contacts, technical constraints, business priorities, sometimes a service history, and ongoing support. The goal of a telecom and network CRM is to keep this context accessible, without having to search through emails or a shared drive.
Djaboo brings all this context together in one place: the company, the people, the exchanges, the documents, the projects, and the tickets. You can start simple and then add more as you go. And most importantly, you avoid the trap of thinking "it only exists in X's head." If someone isn't there, the team keeps moving forward.
- Company profiles + contact persons, structured and easy to find
- Historical exchanges and important decisions in the right place
- Documents related to the case: quote, minutes, invoice, access, procedures
- Next visible actions to avoid files getting stuck
Explore the CRM building blocks: crm, the management of contacts, and the notes & activities.
leads to the pricing,
without losing details
In networking, a lead can be very promising, then disappear simply because a follow-up was missed or a technical point wasn't noted. Djaboo helps you maintain a clean prospecting process and then transition to a quote without having to pick up the pieces.
The idea is simple: each opportunity has a clear status and a next step. When you get to the pricing stage, you immediately see the needs, constraints, equipment considered, sites involved, and required approvals. You avoid rough estimates and reduce back-and-forth communication.
- Readable pipeline: study, survey, cost estimation, validation, planning
- Simple follow-ups: we know what to do and when to do it
- Attached documents: plans, photos, bay information, access
- Transition to execution without endless “rebrief”
To go further: follow your leads and generate your quote directly from the folder.
The file becomes a project.
the project is progressing with tasks clear
The critical moment in telecoms/networks is the "sold → delivered" transition. If the context isn't right, technicians keep asking the same questions, unforeseen problems escalate, and deadlines are lost. Djaboo helps you transform a sale into an operational project, with a clear execution plan.
You organize your steps as you wish: pre-visit, preparation, intervention, configuration, acceptance testing, report, handover to support. Each step has its tasks, its responsible parties, and its attachments. And if you track time, you maintain a clear overview: where the team spends its hours, and which types of cases are eating into the margin.
- Project creation from a signed file
- Intervention checklist: equipment, access, tests, report
- Time tracking by client, project, intervention
- History ready for support if needed
Direct access : Projects ongoing, tasks, And time.
An important point: in telecoms and networks, some delays stem from minor dependencies. Missing admin access, a closed site, IT department approval, addressing information, a rack layout. When these elements are noted in the right place, the team saves time effortlessly. And when you can link them to a client, a project, and a date, it's much easier to be reliable.
The support that doesn't start from scratch
thanks to tickets and at the gate
When a customer reports an outage, slow speeds, unstable Wi-Fi, or a VoIP issue, the quality of support depends on the context. If support doesn't have the history, you waste time reconstructing the problem: what equipment? what configuration? what constraints? what recent changes? A telecom and network CRM should simplify this process, not complicate it.
With Djaboo, support is linked to the case: the ticket can be associated with the client and the original project. You can quickly find what has been deployed, relevant documents, and past interventions. And if you activate a customer portal, your clients can access certain elements, submit a request, and track progress, without overloading your email inbox.
- Customer-related tickets: fewer questions, more answers
- History of interventions and decisions accessible to support
- Customer portal to streamline requests and documents
- Improved continuity: installation → maintenance
Direct access : support, tickets, And customer portal.
What really changes is this: when a ticket comes in, you don't "search." You take action. Support is no longer a separate entity; it's an integral part of the case. And from the customer's perspective, it's more reassuring: they feel you have a record, a history, a logical process. This reduces friction and protects your reputation.
Less re-entry, more continuity
thanks to integrations
Nobody wants to re-enter information. In reality, you already have your routines: emails, calendar, payments, automations. Djaboo integrates with your existing workflow. The goal: to keep your files clean and ensure information flows to the right place at the right time.
To see the available options, go to the page integrations.
A simple price,
without bad surprise
Start for free and upgrade to the paid plan only if it suits you. No annual contract required.
Starter
Free
Try it out without obligation
Ideal for starting out on your first telecom/network projects: customer base, opportunities, and simple tracking.
- Up to 500 contacts
- Basic commercial pipeline
- 5 quotes and 5 invoices per month
- Simple project management
- Mobile app included
No bank card
Enterprise / Multi-site
Quote only
Complex Teams and Deployments
For teams with multiple technicians, multiple entities, advanced management needs and dedicated onboarding.
- The entire Pro plan
- Team organization and roles
- Activity reporting and monitoring
- Dedicated onboarding and training
- Priority support
Move from a "gut feeling" approach to monitoring
to clear steering
A useful telecoms and network CRM is one that helps the team move forward: less back and forth, fewer oversights, more files delivered properly, and support that saves time thanks to context.